Game Day Guide A-Z

ACCESSIBILITY

Accessible Drop Off and Pick Up Points

DROP-OFF LOCATION

A drop-off zone is located at the entrance of both the West and East gates. After the pedestrian is dropped-off you will be asked to park in one of the parking lots around the stadium.

Highmark Stadium provides a full range of accommodations for guests with disabilities. For more information, please visit our accessibility guide.

• Highmark Stadium has one elevator located inside the main building. 

AISLES, RAILS, RAMPS, & STAIRWAYS

To help ensure guest safety and ensure a fan-friendly experience at games and events, sitting or standing in aisles, at rails, on ramps or in stairways is prohibited. Guests will be asked to return to their seats. Standing on seats is also prohibited.

ALCOHOL-BEVERAGE POLICY

Alcohol sales begin from the time gates open until the 80th minute. No outside alcohol is allowed to be brought into Highmark Stadium. Alcohol is not permitted to be taken out of the stadium. Individuals must be at least 21 years of age and provide proof of age to purchase alcohol. Regardless of age, all patrons must provide a valid I.D. in order to purchase any alcohol. There is a limit of two (2) alcoholic beverages per purchase. Management reserves the right to refuse service to anyone. Public intoxication or belligerent behavior may result in your removal from Highmark Stadium.

ATMs 

ATMs are located outside the West and East gates.

BAG POLICY

As part of an ongoing commitment to safety and security, Highmark Stadium will implement a policy that limits the size and type of bags that may be brought into Highmark Stadium.  

Guests are discouraged from bringing any bags into Highmark Stadium, but outlined below is permissible.  We appreciate everyone’s cooperation and patience as we strive to ensure minimal disruption or delays.

• Bags that are clear plastic, vinyl or PVC and do not exceed 12” x 6” x 12.” Official Riverhounds SC team logo clear plastic tote bags are available through the club store.
• One-gallon clear plastic freezer bag (Ziploc bag or similar).
• Small clutch bags or small purse, approximately the size of a hand 4.5” x 6.5”, with or without a handle or strap can be taken into the stadium with one of the clear plastic bag options.
• Seat cushions and seat cushions with backs will be permitted.  No larger than 16” wide with no arms or pockets allowed.
• An exception will be made for medically necessary items after proper inspection at a gate designated for this purpose. 
• Diaper bags are allowed but will be inspected and tagged.

Prohibited items include but are not limited to: purses larger than a clutch bag, coolers, briefcases, backpacks, fanny packs, cinch bags, luggage of any kind, computer bags and camera bags, or any bag larger than the permissible size.

Please visit our clear bag policy guide for more information.

BABY CHANGING STATIONS

All Highmark Stadium family restrooms have baby changing stations. Family restrooms can be found under grandstand sections 104 and 105, on the ground floor of the main building, and the Club section.

BANNERS, SIGNS, AND FLAGS

Banners, signs, and flags are permitted inside of Highmark Stadium. However, certain banners, signs, and flags may be restricted to the designated supporters section of the stadium. Any banner or sign can be removed at the discretion of Highmark Stadium management. 

Guidelines for Banners, Signs, and Flags:

• Must not obstruct the view of any other fans
• May not contain any obscene or offensive language, pictures, or symbols
• Must be relevant to the event
• Must not create a safety hazard for other fans as determined by Highmark Stadium management

BANQUET & CONFERENCE RENTALS

The expanded upstairs banquet space contains approximately 3,966 square feet and has a maximum occupancy of 200-225 people. In addition to the indoor area, the expanded upstairs banquet space includes the use of the upstairs outdoor terrace containing approximately 750 square feet and the balcony fronting the athletic field.

The upstairs conference space offers seating for up to 15 people, as well as a television for the use of presentations. There is a kitchenette with sink and refrigerator for use (Minimum of 4 hours).

BOX OFFICE

The main Highmark Stadium box office is located on the west side of Highmark Stadium, closest to the Fort Pitt Bridge. It is open Monday-Friday 9am-5pm. On game days, it is open seven hours before kickoff (12pm for a 7pm game) through the 70th minute. Contact the box office at 412-325-7241 for more information.

BIRTHDAY ANNOUNCEMENTS

Must be received 3 days prior to the match. Requests must be made through your Riverhounds/Riveters sales representative.

CAMERAS AND VIDEO RECORDERS

Guests are welcome to bring cameras and video recorders into the stadium for personal use only. Guests will not be permitted to bring any hard-sided camera cases into the stadium, and lenses must be less than 6 inches in length and not removable. The use of tripods and monopods in the stadium is restricted to credentialed photographers and team staff. Commercial use of photos or video without consent of the Riverhounds or the USL Championship is prohibited.

Guests are to avoid standing in the aisles while using cameras or video recorders, and they should not obstruct the views of other guests while taking pictures. The Riverhounds reserve the right to remove any guests that do not cooperate with this policy.

Transmitting, live streaming or otherwise exhibiting live video or audio from matches or in-stadium promotions is strictly prohibited without the consent of the Riverhounds and USL Championship. Fans are permitted to post a reasonable number of photos and recorded (not live) video and audio captured in accordance with the above policy.

CODE OF CONDUCT

Pittsburgh Riverhounds SC is committed to creating a safe, family-friendly soccer experience for all guests at Highmark Stadium.

Riverhounds SC fans have a right to expect Highmark Stadium’s environment to be:

• Fans are encouraged to cheer/chant, sing, and support Riverhounds SC while maintaining a courteous and respectful manner to their fellow patrons, referees, all players, and opposing fans.
• Fans enjoy the family soccer experience while refraining from fighting, throwing objects, attempting to enter the field of play, and acting in a disorderly behavior, inclusive of foul, racial, sexist, obscene or abusive language or gestures.
• Fans comply with all requests from Highmark Stadium staff regarding all stadium policies and emergency response protocols.
• Fans return any game ball that leaves the playing field promptly and carefully to a Highmark Stadium staff member or a ball kid.
• Fans consume any and all alcoholic beverages in a responsible manner and must produce identification to prove they are of legal age to purchase an alcoholic beverage.
• Fans conduct themselves in a civil and lawful manner to avoid confrontations and incidents in the stadium and parking lots.

Failure to abide by this Code of Conduct is subject to sanctions, including ejection, banishment and arrest.

Pittsburgh Riverhounds SC and its ownership thank you for adhering to this Code of Conduct and for making this family-friendly event special and memorable to all who were in attendance.

CONCESSION

Highmark Stadium offers a variety of concessions options through Sodexo Live! Aside from the Pub, located in the main building, concession stands are behind sections 101, 103, and behind the Paul Child Supporters Section, near the East Gate. Additionally, there will be varying carts and portable stands located throughout the stadium. *CARD ONLY*

CREDIT CARDS

*CONCESSIONS AT HIGHMARK STADIUM ARE NOW CASHLESS* Credit cards may be used at the box office, our team store, and concessions. Accepted cards include VISA, MasterCard, American Express, and Discover.

DEROGATORY LANGUAGE

Highmark Stadium is committed to maintaining an environment free from harassment, including harassment based on Derogatory Language by any guest, employee, or visitor to Highmark Stadium. Derogatory Language is the use of offensive language concerning another individual’s, race, color, religion, ancestry, national origin, age, gender, genetics, gender identity or expression, sexual orientation, or marital, familial or disability status or status as a covered Veteran or any other status protected by law. During a event, guests, employees, and other visitors to Highmark Stadium may report an individual’s use of Derogatory Language as follows Reporting an issue of Derogatory Language to a Highmark Stadium Team Member.

DIRECTIONS

Highmark Stadium
510 W. Station Square Drive, Pittsburgh, PA 15219
Tel: (412) 224-4900 | highmarkstadium.com

Please visit our directions guide for further information.

EMERGENCY/EVACUATION PROCEDURE

Should dangerous lightning or other conditions requiring the evacuation of the stadium staff, remain calm, and follow the instructions of the Stadium Security and Personnel. Fans should also listen to the public address system for further instructions. As well as follow @riverhoundssc on Twitter for further updates. 

EXCHANGES/REFUNDS

Exchanges are available to season ticket holders through our exchange program.

If you are unable to attend a game or event through no fault of the venue, no refunds or exchanges will be permitted. If a game or event is canceled, ticket holders will be contacted with their options. If you have any questions contact our ticketing office at 412-325-7241.

FIRST AID AND MEDICAL SERVICES

Trained emergency medical personnel are present at many events held at Highmark Stadium. Please notify a stadium employee or member of security if you require medical attention or assistance. There is an AED device located in the main lobby of the stadium.

FOOD AND BEVERAGE POLICY

Highmark Stadium has implemented several health protocols to ensure the safe operations of concessions and other food and beverage locations. These precautions include the installation of protective barriers at food service locations, sanitizing all service areas, and ensuring employees are wearing face coverings, and handing products in a safe manner. All cups will be served with lids and without straws, and all condiments will be packaged with orders instead of self-service.

GATES OPEN

Gates will open 60 minutes prior to kickoff (e.g., gates will open at 6:00 p.m. for a 7:00 p.m. scheduled start time). Gates are located next to the East End and West End box offices. Once you exit Highmark Stadium re-entry is not permitted start time). The Tailgate Zone opens 120 minutes prior to kickoff.

GATE POLICY

• No re-entry

Prohibited Items

• No outside food and/or beverages, including water
• No containers and/or coolers
• No pets or emotional support animals (service animals are permitted)
• No bicycles
• No weapons (regardless of permit, including but not limited to firearms or knives)
• No umbrellas or helmets
• No fireworks
• No contraband
• Review Bag Policy above

Smoking is prohibited on Highmark Stadium property.

Any other items deemed unlawful or dangerous may be prohibited at the discretion of Highmark Stadium staff and security personnel.

Parents with small children are permitted to bring strollers and diaper bags. These items are subject to reasonable inspection before entering and/or at any time during the event.

Medical bags are permitted but will be inspected.

GUEST CONDUCT

Guests must refrain from conduct that is inconsistent with a safe and enjoyable atmosphere at Highmark Stadium, including but not limited to:

• Interfering with other guests’ ability to enjoy the game;
• Using derogatory, foul or abusive language and/or gestures.
• Appearing to be intoxicated or in an impaired capacity.
• Using tobacco products of any kind including e-cigarettes and smokeless tobacco.
• Failing to produce a ticket on request or sitting in a seat which is not ticketed.
• Being in possession of certain items that are not permitted within Highmark Stadium, including but not limited to balloons, bluetooth speakers, drones, fireworks, footballs, frisbee discs, glass bottles, hoverboards, inflatable balls, laser pointers, motorcycle helmets, outside alcoholic beverages, weapons of any kind, or other items determined by the Riverhounds to be hazardous or disruptive.
• Interfering with the progress of the game, a ball in play or throwing objects onto or entering the playing field.
• Wearing clothing which, in the judgment of the Highmark Stadium, is indecent, derogatory, obscene, or otherwise detracts from the experience of other guests.
• Displaying abusive speech and fan behavior directed at Players, Player’s family members, Club personnel or umpires when it is betting related.

Violators of this guest conduct policy may be subject to ejection from a game, ban from Highmark Stadium and/or possible arrest at the Riverhounds’ discretion.

HIGHMARK EVENTS

Highmark Stadium is available on non-match days for various events, including corporate events, seminars, weddings, cocktail receptions, holiday parties, charity galas/walks, bar/bat mitzvahs and much more. For more information, please call 412-865-GOAL call  412-865-GOAL option 1.

LOST AND FOUND

The club’s lost and found is located at the main box office on the west end of Highmark Stadium. Guests needing assistance in retrieving lost items during non-game hours may call 412-865-GOAL option 1

MASK POLICY

All protocols will be posted in the stadium, and policies are subject to change based on guidelines issued by state and local government, public health officials and the United Soccer League.

MERCHANDISE

Official Pittsburgh Riverhounds SC Merchandise can be purchased in our Team Store located at the west end of the stadium below club-level seating. Merchandise can also be purchased online at our team store.  

MOBILE TICKETING

For match day entry, a mobile ticket must be displayed on a smartphone. Fans who have yet to receive their tickets can stop by the box office on game day to have their tickets re-sent. Ticket buyers and fans that bought tickets from a Riverhounds SC account executive or at the box office should reference our Digital Ticketing Guide. If tickets were purchased through ticketmaster.com, we encourage you to download the Ticketmaster App and consult Ticketmaster’s “Help” Portal.

NEWS AND ANNOUNCEMENTS

Stay connected! For up-to-the-minute updates while at Highmark Stadium, follow Pittsburgh Riverhounds SC on Twitter at @RiverhoundsSC. Fans can also go to https://www.riverhounds.com/news to keep up with the latest Riverhounds news.

NURSING MOTHERS

Highmark Stadium has Family rooms located under the Grandstand and in the main lobby.

PARKING

Cash and credit cards are excepted for parking in the West Lot of Station Square, lying adjacent to the Highmark Stadium office building and underneath the Fort Pitt Bridge. A flat rate of $20 applies for Riverhounds games but rates are subject to change. For Riverhounds games, there is a limited amount of prepaid parking for $17 (BUY HERE).

Additional parking is available at the following locations in Station Square for standard hourly rates:

• Station Square Parking Garage (across from Sheraton Hotel)
• East Lot (adjacent to the Smithfield Street Bridge)
• West Carson/River Lot (adjacent to the Gateway Clipper Fleet Dock Ramp)

Please contact ABM Parking at 412-261-1993 for information on event bus/van parking.

PRESS/MEDIA ENTRANCE

Press and media should report to the main box office on the west end of the stadium to get their media passes/credentials. Media will then proceed to the main, west end gate for entrance into the stadium. 

Any other media related inquiries can be emailed to media@riverhounds.com

RESTROOMS

Restrooms can be found in the Club Section of Highmark Stadium, underneath grandstand sections 102, 104, and 105, and the ground floor of the main building

SECURITY

Security guards and Pittsburgh Police Officers will be positioned throughout Highmark Stadium for all fans’ protection. All guests will be subject to a bag check upon entrance into the stadium. Fans will also be screened with metal detection upon entrance. Security personnel will conduct their inspections with respect towards the guests’ dignity and legal rights.

SERVICE ANIMALS

All animals that are specifically trained to provide assistance to an individual with a disability are welcomed. Service animals must remain on a leash or in a harness and be under control of the guest with a disability or designee. The service animal must rest in the seating area with the individual and not in the aisle. Emotional support animals are not permitted.

SMOKING POLICY

Smoking is prohibited on Highmark Stadium Property. This includes any e-cigarette or vaping device.

PARTNERSHIP OPPORTUNITIES 

For partnership opportunities, please call Greg Pai at 914-320-9248 or email gpai@highmarkstadium.com

TEAM STORE

Official Riverhounds SC merchandise is sold at our team store, located at the west end of the stadium below club-level seating. The team store will be open during all home games. Merchandise can also be purchased at our online team shop.

TICKETS- HOW TO BUY

Advance tickets for Pittsburgh Riverhounds SC matches can be purchased at https://www.riverhounds.com/tickets. The Box Office is open four hours before kickoff until the start of the second half of play. For Riverhounds SC Season or Group tickets, contact our Ticketing Department at 412-865-GOAL.

TOBACCO POLICY

In consideration of the health and comfort of others, the use of tobacco products of any kind is not permitted anywhere in Highmark Stadium. This policy also applies to e-cigarettes. The Club reserves the right to eject any Guest violating this policy

UMBRELLAS

Umbrellas are not permitted inside of Highmark Stadium during Riverhounds SC games.

WEBSITE/SOCIAL MEDIA

For more information on Highmark Stadium, please visit http://highmarkstadium.com/ 

Download the Pittsburgh Riverhounds SC mobile app – https://www.fanthreesixty.com/riverhounds

Follow our socials for event information and fun content

Facebook: @RiverhoundsSC, @HighmarkStadium

Twitter: @RiverhoundsSC, @highmarkstadium

Instagram: @riverhoundssc, @highmarkstadium